Kudos to Defender Marine

Peter · Post by **Peter** » Wed Sep 05, 2007 12:02 pm

A tip of the hat to the folks at Defender Marine. They bent over backwards to reduce the shipping costs of a very small order to Canada for me.
It's nice to deal with such service-oriented people!

Jason K · Post by **Jason K** » Wed Sep 05, 2007 1:56 pm

They were also very helpful when I was having a hard time getting UPS to deliver to me. I've never had a bad experience with Defender.

CharlieJ · Post by **CharlieJ** » Wed Sep 05, 2007 2:58 pm

I've been doing business with Defender since the late 70s. Great folks.

It's now being run by the second generation of the Lance famiily.

I've emailed this link to Steven Lance, who runs the place. I'm sure he'll enjoy seeing it.

bcooke · Post by **bcooke** » Wed Sep 05, 2007 6:36 pm

I have only really started using them this year as I get away from structural stuff and into more fitting out stuff. They have some amazing delivery times- often a day and a half after I place an internet order.

-Britton

Ryan · Post by **Ryan** » Thu Sep 06, 2007 8:27 am

I have also had great service from them. A second day air shipment of Hayn turnbuckles was lost by UPS, and after a call to Defender, they had Hayn drop ship new turnbuckles to me direct, next day, even though the issue wasn't Defender's, it was UPS. A very similar situation in which UPS (I have VERY bad luck with UPS) lost 5 gallons of epoxy and Defender fixed me up. This type of service, at least in my personal experience, is almost unheard of today. It is because of this that I will buy from them as often as possible, regardless if I can find items a bit cheaper elsewhere (which is pretty hard to do!).

Al · Post by Al » Thu Sep 06, 2007 10:48 am

I bought about $2K worth of electronics from them and a month or two later the stuff was on sale. I wrote to customer service and they told me when the best sales were and issued me a store credit for the difference between what I paid and the sale price.